FAQ
Q. I bought a product made by Haemalgeun Foods Co., Ltd. and would like to know information about the surimi used.
☞ Please go to Homepage → Community → Origin Information and search for the product name you
purchased.
※ If you can't find the information you need, please inquire through the Q&A board or call our
main number 051-266-0808 for a detailed answer.
Q. I want to know the surimi content of the product I purchased.
☞ Please refer to the back of the packaging. If not indicated, please inquire through the Q&A board or call our main number 051-266-0808 for a detailed answer.
Q. How do I make a B2B inquiry?
☞ Please go to B2B → Write an inquiry → Leave a purchase inquiry, and our staff will get back to
you.
(If you upload a copy of your business registration certificate and business card, we can
provide a more detailed answer.)
Q. I'm residing overseas and would like to receive a product list and quotation.
☞ Please go to B2B → Write an inquiry → Leave a purchase inquiry, and our staff will get back to
you.
(If you upload a copy of your business registration certificate and business card, we can
provide a more detailed answer.)
Q. I'd like to visit for a business consultation.
☞ Please contact us through the purchase inquiry, Q&A board, or our main number 051-266-0808, and we will respond.
Q. I'd like to receive a gift set catalog.
☞ You can download the leaflet (4P) at the bottom of the first page.
Q. How can I purchase gift sets in bulk?
☞ Please contact us through the Q&A board or call 1533-0145 (order-only number).
※ Address errors occur most frequently with bulk purchases. To avoid delivery issues, please
provide the list in an Excel file (photos not accepted).
Q. Can I purchase gift sets individually?
☞ Yes, you can. Please use the Q&A board or call 1533-0145 (order-only number) for detailed information.
Q. Is credit card payment possible when purchasing?
☞ Card payment and cash receipt issuance are possible. (Some cards may be excluded)
※ Businesses (corporate and individual) can also make card payments and receive electronic
tax invoices.
Q. Is it possible to change the delivery company?
☞ As our company has a contract with Lotte Delivery, it is not possible to change to other delivery companies.
Q. What is the delivery period?
☞ The average arrival time is "+1 day". (Excluding island areas and delivery company circumstances)
Q. Can I receive the delivery on a specified date?
☞ Yes, it's possible. (Excluding island areas and delivery company circumstances)
Q. Can I receive deliveries on Saturdays?
☞ Friday shipping is possible, but delivery may be limited during peak seasons (holidays,
Children's Day, etc.).
※ Our company is not responsible for delivery delays due to circumstances of the delivery
company.